Call us for service at: (603) 616-9349

FAQs

Our Frequently Asked Questions

Can I place a phone Order?

Due to the high volume of orders we are no longer able to accept orders over the phone. QUINTESSENTIAL OUTDOOR FARE is only able to accept orders through our website, by mail order or you can email us at  outdoorfareus@yahoo.com

What methods of payment do you accept?

If you order over the Internet you can always a use  a credit card.  (Visa, MasterCard, American Express or Discover) to pay for your order.

If you use PAYPAL – will be redirected to the Paypal checkout page on Paypal’s Website.

What are your shipping charges?

When shipping Ground to the contiguous 48 states the shipping charges for your entire order are as follows:

  • For orders from $4.95 to $49.99 shipping is $9.95
  • For orders $50.00 and above FREE SHIPPING!
  • Hawaii, Alaska, APO and FPO addresses have additional shipping. Please email us at sales@outdoorfare.com for lowest shipping cost.

Do you ship outside of the USA?

Due to import regulations on meat and poultry we are currently not able to ship FREEZE DRIED FOOD to individuals who live outside the USA. Please check back in the future, we desire to serve our customers to the best of our abilities.

Items other than FOODS can be ship internationally. Please email us for shipping cost at: sales@outdoorfare.com

Who will deliver my order?

The majority of orders are shipped through UPS & FedEx. Exceptionally large orders may be shipped through another common carrier. The US Postal Service is also used on occasion.

Can you ship to my PO Box?

Since most orders are shipped through UPS & FedEx we are unable to send orders to a PO Box. However, if there are extenuating circumstances email us at: sales@outdoorfare.com

What is your return policy?

QUINTESSENTIAL OUTDOOR FARE return policy for FOOD item is All Sales are Final. No returns on food items unless the product is damaged or defective. If you have a damaged or defective pouch, you can email us at sales@outdoorfare.com for a return authorization. Non-food item pls. email us within 2 days of receiving the item for a return authorization.

When can I expect to receive my order once I have placed the order?

All orders placed on our website Monday-Friday, excluding holidays, will be shipped within 3 to 5 business days unless you have requested faster freight.

Your order should arrive 7-10 days once it has been shipped

 

NOTE: All orders will be shipped via UPS or  FED –EX Ground (except APO address) unless you have requested faster freight. There may be extenuating circumstances that cause an order to ship outside that time period. Customer will be notified thru email if these circumstances will occur. If you have any questions or concerns about getting your order within a certain time frame, please email us and we will do our best to help.

If I request a faster freight method, what does that mean?

Your order will still be shipped 2 business days after you place it. Then we will ship it via the freight method you requested. For example, if you request 3-day air, your order will arrive in 5 business days. Normal ground shipping will take between 7-10 days to arrive. Please note that extra shipping cost will be added for expedite shipping.

If I order large quantity of an item can I get a discount?

When requesting a quantity discount please contact us via email and let us know what item you are interested in and an estimated quantity you expect to purchase. We will then determine a price for the item and give you a quantity price.

Do you process peanuts or tree nuts in your facility?

No, our facility is a nut free facility with the exception of coconut.

What is the shelf life?

Our Freeze Dried Food inventory is consistently replenished in less than six months, thus ensuring a long shelf life remains when it leaves our doors.

Based on our ongoing sensory and nutrition testing of actual Mountain House products, we’ve raised the shelf-life on our pouches to 30 years!

Remember that we recommend storing your pouches unopened and avoid prolonged exposure to temperatures above 75° (24°C) to maximize shelf life.

MOUNTAIN HOUSE FREEZE DRIED
Pouches/case

Buckets

 30+ years

30+years

Organic Fruit Snacks & Ice Creams  2+years
#10 Cans  30+ years
ALPINEAIRE FOODS, NATURAL HIGH & RICHMOOR PRODUCTS
Most Pouches 10+ years
Recipes with Shrimp, Tuna, Brown Rice, Nuts, Sour Cream and Dairy Products 2+ years
Grains 15+ years
Beans & Peas 15+ years
Scrambling and Omelet Egg Mix 5+ years
Pancake Mix 5+ years

It is impossible to give a definitive answer without knowing how the foods are stored and in what containers.

Extended shelf life is primarily affected by oxygen, fat, moisture, heat, and time-the lower the values the better. Excessive quantities of these elements will cause loss of nutritional value, off flavors, odors, and rancidity. Handling and physical damage must also be kept to a minimum. Damage to can seams and excessive rust must be avoided. Gourmet Reserves products are sealed in heavy gauge metal cans with an oxygen absorber added.

Provided that proper storage procedures have been followed, we can offer general guidelines as to shelf life expectations of our foods. Once the foods leave our facilities we have no control over storage conditions. So be conscientious and avoid high heat-the cooler the better.

NOTE: Although it is possible that some beans, grains, and other types of food will store for long periods of time in ideal conditions, we feel it is inappropriate to promise or suggest shelf lives of any longer than fifteen years. Alpineaire Foods does its best, utilizing the latest canning techniques and oxygen absorber technology, to insure the longest possible shelf life. Because of the various factors which affect shelf life, of which we have no control, we cannot guarantee that your results will match our estimates. In order to maximize shelf life, do not expose to high or freezing temperatures for an extended amount of time.

Treat any leftover food as you would fresh food. For more information about our shelf life, please click on product shelf life.

What happens after the shelf life has expired?

The food is still good!!! after the estimated shelf life as long as the pouch has not been punctured or opened, you might notice a slight difference in taste and appearance but we’ve had pouches and cans that were over 30 years old that are still tasty.

How can I read the manufacture date on your products?

The product manufacturing code appears on each pack or can of the products.

Do you have any gluten free meals?

MOUNTAIN HOUSE currently do not have any meals that are gluten free.

We offer other  Brands  that are carry Gluten Free products. Please check the descriptions of the product for this information:

  • (GF) – Gluten Free
  • ( * ) – Required Cooking
  • FD – Freeze Dried Food

What about nutritional values?

We have nutritional information on all products printed on the back of the package. To view check the nutritional information check the product description.

Credit Inquiries

If you have any questions related to your order or order processing, please email us at sales@outdoorfare.com

Due to the high volume of orders we are no longer able to accept orders over the phone. QUINTESSENTIAL OUTDOOR FARE is only able to accept orders through our websit or you can email us at sales@outdoorfare.com